FAQs

Choosing a law firm to represent you and your case is one of the most important decisions you can make. We understand that your case is important to you and choosing the right firm and Lawyer to represent you could make the difference for your case. We at Supriya Chadha Law, treat every potential client with dignity, respect and concern. We understand for clients, value means Efficiency not just Monetary Comparison, Creativity and Results. With each case, we are focused on the desired results through each stage of the matter unto the result. We have designed our system with one goal in mind- Client Satisfaction. We can dedicate the appropriate resources and time to manage your case.

Certain communications between solicitor and client are confidential. This is known as “solicitor-client privilege.” Because of it, you can give your lawyer all the facts relevant to your matter without fear that prejudicial information will become public. Not all solicitor-client communications are privileged. The privilege only arises when the client reveals information in confidence to obtain legal advice or services. Information that you give your lawyer that is not privileged is instead treated as confidential, and, as such, may be disclosed in certain circumstances. The Law Society of Ontario outlines the limited circumstances in which confidential information may be disclosed.

As the client, you will decide the general direction of your matter. As your lawyer, our job is to provide you with legal advice on the different options available to move your matter forward, including the pros, cons and costs associated with each. We will usually make a recommendation, but the final decision will be yours. We will then provide legal services necessary to carry out your instructions. We want you to trust that we are here to help you during the difficult times. We expect for you to come to us with any questions or concerns that you may have. We want you to be honest and responsive with us so that we can best prepare you for any possible depositions. 
We cannot accept instructions that conflict with our duties to the courts, other lawyers or the public.

Two-way communication is very important in a lawyer-client relationship. We communicate by email or phone. Regular contact with you is important to provide updates on your matter and obtain your further instructions. It is our goal to respond to client emails or phone calls within 1 business day, where applicable. We ask that our clients also respond to our emails or phone calls in a timely fashion. If we do not receive instructions from you on a matter, we are unable to continue to provide legal services on your behalf.

We provide our clients with multiple options to receive our services either in Person or Remotely. It is preferable for you to come to our office so that you can become acquainted with the staff who will be working diligently on your case. However, when it is not possible for you to come to our office, we can schedule a date and time to meet with you at a location that is more convenient for you. In addition, we can facilitate business electronically to save you time and money.

We encourage a frank, open discussion about our fees with each client at the time of the first interview. Lawyers are paid under various fee arrangements.
 
Hourly fee: On an hourly fee basis, fees are based on an hourly rate for services rendered.  A detailed, itemized bill will be given to you showing all work done on your case.  This explanation may come monthly or at the end of your case, whichever way you choose to be billed.  
 
Flat fee: On a flat fee basis, your legal fee is a stated sum for agreed upon services.  No accounting will be made.
 
Contingency fee: On a contingency fee basis, your legal fees will be based on the amount of recovery we get for you; no recovery, no fee.  You may have the option of choosing this plan in lieu of hourly charges.  Not all cases qualify for the contingency basis; we will tell you if yours does.
 
Other potential fees: A pre-payment or retainer amount will often be required to begin to process your matter and you will be kept advised as to how that pre-payment is being used.  Bills will be sent to you periodically showing your charges and payments.
 
We try to keep legal fees as reasonable as possible. We discuss with our client options for services and the benefits of services. Please feel free to discuss fees with your lawyer.

We want to ensure that our clients are well informed on their legal rights. Therefore, we offer a free, no obligation initial consultation to our clients and potential clients. At the free initial consultation, we will discuss the details of your potential case, the legal process and answer any questions you may have.